Hard Rock Hotel Riviera Maya

Rooms are equipped with air conditioning. Guests of the complex receive a welcome gift on arrival. Guests can enjoy the sea view from a balcony or terrace. Rooms include a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and background music. Guests can also reserve wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms, non-smoking rooms and smoking rooms.

Various dining options are available, including 9 restaurants, a café and a bar. All-inclusive is offered as a catering option. Breakfast, lunch and dinner are available. Special meals, including vegetarian dishes, are also available. The hotel also offers snacks. The chefs prepare delicious specialties during the show cooking. The complex offers a selection of alcoholic and non-alcoholic beverages.

Whether in need of rest and relaxation or more activity, guests can swim a few lengths of one of the 5 outdoor pools, while children have a special swimming area just for them. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A short break or an entire afternoon on the sun terrace, which features outdoor lounge chairs and umbrellas, is time well spent. The hotel offers a wide range of outdoor sports, including cycling/mountain biking, tennis, volleyball, basketball and golf. For a fee, guests can also enjoy fishing. A number of sports are available, including water sports such as kayaking and aquafit. For a fee, guests can also enjoy snorkeling and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, yoga and aerobics. There is a wellness area with a spa, a sauna, a steam bath and hydrotherapy treatments and, for an additional fee, a beauty salon and massage treatments. Children are well looked after in the kids' club.

Ideal for beach vacationers, this complex lies in Puerto Aventuras, right by the sea.

1264 rooms are located on 3 stories and can be reached by elevator. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a coat check, baggage storage service, safe, currency exchange service and ATM ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the parking lot. Further services and facilities include a 24-hour security service, a babysitting service on request, a childcare service, a transfer service, 24-hour room service, a laundry service, a hairdresser and a page service. A bicycle rental service (no extra charge) gives guests the opportunity to explore the surrounding area independently. Complimentary newspapers are available. 5 conference rooms are available for lectures, presentations and meetings.

The complex accepts the following credit cards: American Express, VISA and MasterCard.